How to Make Customer Experience the Center of Your 2021 Marketing Plan

  • Barnali Chatterjee, Head of Customer Experience, GitHub
  • Casey Keller, Senior Vice President of Customer Success, GiveGab
  • Diana Osgood, Vice President of Strategy & Customer Insights, Dixon Schwabl

Customer loyalty is based in large part on their experience. According to a study by Walker, customer experience will overtake price and product as the key brand differentiator by the end of this year.

In our next webinar, we’ll discuss the latest thinking around building a CX strategy that drives more revenue growth for your organization. We’ll focus on the keys to understanding and empathizing with your audience in more human and holistic ways.

Related Webinar

09 . 29 . 20

Using Virtual Events to Keep Connected

  • Gretchen Wood, Chief Advancement Officer, Monroe Community College
  • Harlan Davis, Vice President of Product and Innovation, GDS Group
  • Lauren Dixon, Chief Executive Officer, Dixon Schwabl

Creating great customer experiences is more important than ever. That’s why, given the environment that is 2020 (and beyond), 78% of marketing leaders plan to increase their budgets for virtual events. (source: Intrado)

How do you create a virtual event that keeps attendees engaged? That helps you learn more about your customers? That makes money? Our expert panel will provide the essential roadmap you need to ensure events are an integral part of your marketing strategy moving forward.

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